1. Confer with applicants and interested entities by telephone, email or in person to provide information about the program and services, provide timely assistance during the application process, manage communications, and provide other technical assistance to farmers and/or agricultural entities according to program guidelines and requirements.

2. Provide responses to inquiries, comments, or complaints made by Re-Grow Applicants or in relation to the Re-Grow Program via phone, email, online web submission, social media post, or via other mediums.

3. Track all Applicant communication in the Program system of record.

4. Coordinate outreach efforts, including call-out campaigns and letter campaigns as requested by the Program.

5. Provide written correspondence to all Applicants to relay the status of their file at critical stages. Correspondence may be sent via electronic or postal mail, depending on the nature of the notification or the communication preferences of the Applicant.

6. Provide Applicant technical assistance services to Applicants as required. This includes providing technical assistance to facilitate successful timely completion of eligibility review, underwriting, award coordination, disbursement of grant funds, and other Program milestones.

7. Adhere to reasonable customer service standards established by the Program. This may include tasks such as sending mass communication to Applicants whose applications may be on hold for any number of reasons.  

8.  Check to ensure that appropriate actions were taken to resolve applicants’ requests or complaints.  

9.  Assist in coordinating events related to the Program for the agricultural community.  

10.  Help develop orientation materials and other resources required to inform about projects of the initiative.  

11.  Conduct searches for information on farming best practices, certifications, local producers’ benefits, among other topics to support program applicant’s needs, stakeholders and the agricultural community.  

12.  Help in promotional activities to disseminate information on the request for applications.  

13.  Conduct regional visits to provide on-site technical services to program applicants.

14.  Perform miscellaneous job-related duties as assigned.  

15.  Write, edit and contribute to PowerPoint presentations and publications.  

16.  Maintain a working atmosphere of respect, professionalism and productivity.  

17.  Ensures integrity of the program.

18.   Other related tasks as necessary.

1.  Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

2. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

3.  Speech Clarity — The ability to speak clearly so others can understand you.

4. Speech Recognition — The ability to identify and understand the speech of another person.

5. Near Vision — The ability to see details at close range (within a few feet of the observer).

6. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

7. Written Expression — The ability to communicate information and ideas in writing so others will understand.

8. Written Comprehension — The ability to read and understand information and ideas presented in writing.

9. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

10. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).